The easiest way to check the availability of Telewest in your area is via our postcode search. Once you have submitted your full postcode to us, we'll be able to tell you if the postcode you are checking is in our serviceable area.

There may be instances where, although our services are available in your area, they are unavailable or not immediately available at your property. If this is the case, our consultants will contact you to explain the issue as soon it arises. Please note, we will only be aware of any issues once we have recieved your online order, email or phone call.

How can I find out which services Telewest offers in my area?

Once you submit your full postcode, we will be able to assess whether you are in a broadband cable or analogue area. Most of our customers are in a fully broadband cabled area, however we still offer those who aren't a comprehensive range of great value Internet, TV and phone services. The final confirmation of your property's serviceable status can only be confirmed once once we have received your online order, email or a phone call.

How long am I signing up for?

You must take each service, such as broadband Internet, a Digital TV package or phone line, for at least 12 months, however you can upgrade or add to your service at any point during that time.

Will all of my services be available immediately?

Your services should be available immediately after they have been installed. Our Engineers will ensure all your services are working correctly before they finalise the installation and leave your house or, if required, they will explain to you how long you will have to wait before using your services. Broadband and phone services may be delayed by a few hours. After this time, if you have any further concerns or queries you can contact us by email or call us on 0845 142 0000.

Can I keep my BT number?

You can choose to retain your BT number and transfer it to your new Telewest account. If you supply the full and correct details to us as requested on the online order form, we should be able to complete the number port and email you confirmation of this. There are instances in which transferring your BT number to your new account is not possible. If this is the case, a consultant will contact you as soon as the issue arises to discuss your options further.

What happens to my BT line?

It is your responsibility to advise BT that you would like to disconnect your phone line. However we will endeavour to ensure your BT number is retained for your new Telewest phone line, if requested.

How do I order online?

Ordering online couldn't be easier. To get started you simply submit your full postcode to check Telewest availability in your area, then select your property from the serviceable list provided. Once this initial check is completed, you can choose between one of our ready made bundles or opt to select your own services. Whilst you add extras to your bundle or select individual services, we keep a track of how much your chosen services cost in a summary clearly visible on your screen.

Before you submit your final purchases and begin the payment procedure, we ask you to confirm your choices. If you are not satisfied with your final selection you are welcome to return to the previous screen to change or add to your products and extras. Finally, you fill out a simple form which includes all the details required to process your order, set up your account and book your installation date. The cost summary and form are available for you to print before you submit the form and, at the very end, we give you all the details necessary for you to contact us should the need arise.

What happens once I submit my order online?

Once you submit your order online, your details will be sent, fully encrypted, to our consultants who will confirm they have received your order. At this time our consultants will contact you in the unlikely event of a problem with your order. An installation time will be confirmed & booked for you, your Telewest account set up and a confirmation email sent to you.

How long will it take for someone to respond to my order?

A Broadband Consultant will contact you within 24 hours to confirm receipt of your order and confirm your preferred or the next earliest available installation date with you.

In the unlikely event of a problem with your order, a Broadband Consultant will contact you within 24 hours, however it may take longer to resolve the identified problem.

Are my payment card details safe online?

Any payment card details sent to us are encrypted (scrambled) using Secure Socket Layer (SSL) technology. This is industry standard encryption technology that protects the card details whilst they are being sent over the Internet and prevents them from being intercepted and misused by others. When the card details reach us, we then store them securely so that they can only be read by authorised personnel. Your card details will be deleted once we have processed your order. Read more about security on this site.

Why do you need to know how long I have lived at my current address?

We need to know how long you have been at your address and/or take details of previous addresses for standard credit checking purposes.

What are my payment options?

By ordering online, you must pay by Direct Debit. When you order online, we will request all the details necessary for us to set up a Direct Debit from your account.

How often will I get my bill?

You will receive your Telewest bill every month, starting one month from the date of your installation (this may be 6 weeks in some Telewest areas). The payment due date will be clearly shown on the first page, however if you are paying by Direct Debit no action will be required on your part.

How does the installation process work?

Each installation is slightly different as each property is different. Our Engineers assess the property when they arrive, then discuss with you how best to connect the property to the cabling in the street. You may find that your property is pre-wired, in this case the external connection work is unnecessary. More information about installation.

What permission do I need to get to have Telewest services installed?

We have to obtain the consent of the owner of the property before installing Telewest services.

If you own your own home at a serviceable location there should be no problems as your Sales Agreement will let us install Telewest services. If you do not own your house, you have a shared drive, or live in a flat or maisonette then we may need a Wayleave Agreement from your landlord or neighbours providing consent to cross their property. This can be arranged for you to help ensure a smooth installation of Telewest services.

Please contact us if you have any questions and we will be pleased to help you get connected to Telewest as quickly as possible. Call our movers team on 0845 141 0111 or call one of our Consultants on 0845 142 0220.

Can I change my installation date if I need to?

Yes, you can change the date of your installation if you need to. As part of our online ordering form, you can nominate two preferred installation time slots or indicate that you have no preference. We will endeavour to provide you with an install date and time that exactly matches your preferences, however if this is not possible and the time we confirm with you is inconvenient you can respond to the installation email confirmation or call our Consultants on 0800 073 1721 to change the time or date.